FAQs

Is the chain included?

Chains are included with all silver, diamond, and stainless steel items. Gold chains are available for an additional charge. All rings on our chains are welded for added security.

Can I get a longer chain?

Longer chains are available at special request.

 Will my silver jewellery tarnish?

All Loved Remembered sterling silver lockets and chains are rhodium plated. To maintain their quality, please do not wear them in the shower, bath, pool, hot tub, or sauna. Avoid contact with perfumes, lotions, hairspray, and similar products.

What is rhodium plating?

Rhodium is a non-tarnishing, bright, white metal that is electroplated over the silver to protect the surface.. 

Can I get my locket wet?

Your locket holds paper photographs. It is not waterproof. Please remove your locket before bathing, showering, exercising or swimming.

Can I use silver cleaner on my locket?

Because our lockets are rhodium plated, silver cleaners or dips can damage that rhodium finish. Do not use silver cleaners of any kind.

Should I crop my photos?

Since photos are inserted into an oval or heart shape, it is best to leave them uncropped. If a photo is cropped too tightly, white edges may appear once it is placed in the locket. Photo resizing is included in the price of your jewellery, and we are happy to take care of this for you.

Can you make my photo black and white? Remove blemishes? Remove red-eye? Clean up the background?

Yes! We are able to make all these changes to your photo. Please let us know.

Can I put more than one person on one side of the locket?

You can. Remember, the more people, the smaller the faces will be.

Is giftwrapping available?

Yes, giftwrapping is available.

What language can my locket be engraved in?

Currently we offer English, French and Spanish language engraving.

How long will it take to receive my order?

Most orders will be delivered to you within two weeks of ordering.

My glass dome has broken. How do I purchase a new one? 

Please contact the funeral home you purchased your original dome from, and they will order you a new one.